Thank you for shopping with Laney Glow. Our skincare products are handmade and made in small batches, and we take care to prepare every order before it leaves our hands.
This Shipping Policy explains how and when your order will be processed and delivered. By placing an order with Laney Glow, you agree to this Shipping Policy.
Orders are processed within 1 to 2 business days after payment is received. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.
During product launches, sales, holidays, or other busy periods, processing may take longer. If there is a significant delay with your order, we will contact you using the email address or phone number you provided.
After your order ships, standard delivery usually takes 3 to 5 business days, depending on your location and the carrier.
Delivery times are estimates and are not guaranteed. Delays may happen because of circumstances outside our control, including carrier delays, weather, natural disasters, holidays, or other transportation issues.
Shipping costs are calculated at checkout based on your order and delivery address, and are shown before you complete your purchase.
Orders over $100 qualify for free standard shipping. The free shipping amount is based on your order subtotal after discounts and before taxes.
We currently ship to addresses within the United States. We do not ship internationally at this time.
When your order ships, you will receive a shipping confirmation with a tracking number. Please allow up to 24 hours for tracking information to update.
You are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before placing your order.
Laney Glow is not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us because the address was incorrect or incomplete, additional shipping charges may apply before the order can be reshipped.
Once your order is handed to the carrier, delivery is handled by the carrier. If your tracking shows your package as delivered but you cannot find it, please check with neighbors, your building's mail area, and the carrier before contacting us.
If your package has not arrived or tracking has not updated for several days, contact us and we will work with you and the carrier to help locate it. Laney Glow is not responsible for packages that are stolen after being marked as delivered.
If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as reasonably possible after delivery with your order number and photos of the product and packaging. Please see our Refund & Return Policy for full details.
If you need to change or cancel your order, contact us as soon as possible. We will do our best to help, but once an order has been processed or shipped, we may not be able to make changes or cancel it.
If you have questions about shipping or your order, contact us:
Laney Glow LLC
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Laney Glow is a natural skincare brand dedicated to nourishing your skin with clean, plant-powered ingredients.
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