1. Information We Collect

Information you give us. When you place an order, create an account, join our email or text list, or contact us, we may collect:

• Your name;
• Email address and phone number;
• Shipping and billing address;
• Order details and purchase history; and
• Any information you include in messages to us, such as questions about your skin or a product.

Payment information. Payments are processed by third-party payment processors. We do not store your complete payment-card information on our own systems.

Information collected automatically. When you visit our website, we and our service providers may automatically collect information such as your IP address, browser type, device type, pages viewed, time spent on pages, and the website that referred you to us.

2. How We Use Your Information

We use the information we collect to:

• Process, ship, and deliver your orders;
• Send order confirmations, shipping updates, and customer-service messages;
• Respond to your questions, requests, and return or refund requests;
• Send marketing emails or text messages when you have agreed to receive them;
• Operate, maintain, and improve our website and products;
• Help prevent fraud and unauthorized transactions; and
• Comply with legal obligations.

3. Email and Text Messages

If you subscribe to our email list, we may send you news about products, offers, and skincare tips. You can unsubscribe at any time using the link at the bottom of any marketing email.

If you opt in to receive text messages from Laney Glow, you agree to receive recurring messages, which may include order updates and marketing messages, at the phone number you provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.

Your mobile phone number and text messaging consent will not be shared with or sold to third parties or affiliates for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Payment processors, to complete your purchase;
• Shipping carriers, to deliver your order;
• Website, e-commerce, and customer-management platforms that host our store and store customer records;
• Email and text messaging providers, to send messages you have requested or agreed to receive; and
• Analytics providers, to help us understand how our website is used.

We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a sale, merger, or transfer of all or part of our business.

5. Cookies and Tracking

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the site. We and our advertising partners may also use cookies or pixels to measure and improve our marketing.

You can block or delete cookies through your browser settings. If you do, some parts of the website, such as the shopping cart, may not work properly.

6. Data Security

We use reasonable administrative, technical, and physical measures to protect your information. However, no website, internet transmission, or storage system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your information for as long as needed to fulfill orders, provide customer service, maintain business and tax records, resolve disputes, and meet legal requirements. When it is no longer needed, we delete it or make it anonymous.

8. Your Choices and Rights

You may contact us at any time to:

• Ask what personal information we have about you;
• Correct information that is inaccurate or incomplete;
• Request that we delete your personal information, subject to legal and record-keeping requirements; and
• Stop receiving marketing emails or text messages.

Depending on the state where you live, you may have additional privacy rights under applicable law. To make a request, contact us using the information below. We may need to verify your identity before completing your request.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to other websites or social media platforms. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the Effective Date above. Your continued use of our website after changes are posted means you accept the updated policy.

Contact

If you have questions about this Privacy Policy or want to make a privacy request, contact us: